Careers

  • Designation: Relocation Operation Manager
  • Location:Chennai, India
  • Experience:7+ years
  • Job Function: Management
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Your role might include developing new and innovative global mobility solutions, or guiding our customers through the important process of relocating domestically or internationally, but your mission will always be the same

Klassic India Consulting is looking for talented individuals who share a passion for helping our global customer base realize their goals. We want professionals who are solutions and client oriented, enjoy collaborating and innovating with industry leaders, and aren’t afraid to roll up their sleeves and work hard to become an essential resource for helping clients realize their talent management objectives.

Principal duties and responsibilities

  • Hiring, training, mentoring and performance management
  • Resolving problems and service recoveries.
  • Ensuring client retention by providing a high level of service
  • Managing data integrity and accuracy of all clients.
  • Support the implementation of all process refinements.
  • Ability to expand client base with self targets.

Education

High school diploma in travel and tourism / Logistics or equivalent required. Bachelor’s degree Business Administration, Operations Management, Human Resources, Management, or a related field preferred.

Experience

Seven (7) to nine (9) years of experience in relocation services industry strongly preferred;v5 years required. 2+ years prior supervisory or management experience required. Certified Relocation Professional or Global Mobility Specialist strongly preferred

Job Summary

KIC continues to grow and expand our business operations, we need to add a Relocation Operations Manager that possesses both Domestic and International relocation experience. This position provides operational support and guidance to ensure that the relocation services team has all of the necessary tools to provide superior customer service to our clients and their transferees. Responsibilities include, but are not limited to, developing and maintaining effective working relationships with corporate client contacts, transferees/assignees, other KIC business units, operational and shared services support teams, and KIC partners/vendors; and serves as a leader for the relocation team.

The most successful Relocation Operations Managers are energetic and thrive in a fast-paced, varied environment. You really must enjoy working with and helping clients, customers, and service delivery team members weave their way through the multitude of details that relocation entails. Your team members will look to you for guidance, advice, mentoring, and decisive direction. You will be a point of problem escalation and must be able to devise solutions rapidly, but thoroughly, with a customer-centric approach, while maintaining strong profitability for KIC, and that always comply with our clients’ policies and procedures. Skills and abilities in process improvement will enable you to analyze a problem, identify the means for improvement, and implement those changes for the benefit of the client.

If you are a Relocation Industry veteran with strong Domestic and International relocation experience and a desire to align yourself with a truly global organization, then contact us right away. We want people whose careers are on the same upward trajectory as KIC.